Improve customer service and supply chain processes
Winshuttle Query enables front line employees, such as tele-sales and customer-care representatives, to quickly lookup SAP order and delivery status. Similarly, supply chain business analysts can use Query to view real-time SAP data, analyze that information, and adjust processes to improve delivery performance and timeliness. Query complies with SAP and organizational-level security policies, so only authorized users can extract data into Excel, Access, or web forms. If needed, users can update data in Excel with
Winshuttle Transaction or
Runner and upload the data directly into SAP.