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Direct Support


Support for Winshuttle Direct


How to find support for Winshuttle Direct

Direct users can receive support from a few sources:

  • The Help ribbon in Winshuttle Direct - Here users can find contextual help, the user manual, release notes, and the support information generator.
  • The Winshuttle knowledge base - Our knowledge base, WISE, is available at http://wise.winshuttle.com and contains FAQs, step-by-step guides, and articles about errors and issues that might occur.
  • Winshuttle Support - If the Help ribbon and WISE cannot solve a user's problem, they can contact support@winshuttle.com to create a case with the Winshuttle Support team.  They can also contact the Winshuttle Support team via phone.

Winshuttle's commitment to support

Winshuttle believes that excellent support leads to satisfied customers and is committed to providing world-class support by investing in both the tools and personnel that can deliver this service to our customers.  With offices around the globe, we are able to work on your problems 24 hours a day.

FAQs


What inputs does Direct support?

Direct supports Remote Function Modules (RFMs) and Remote-Enabled BAPIs.

Can Direct load data into SAP?

No. Direct enables the use of a BAPI or RFM with Winshuttle Transaction only.

Does Direct support custom BAPIs?

Yes.

Can I see the associated documentation from the BAPI in Direct?

Yes.

Ready to learn more?

US + 1 (800) 711-9798
UK + 44 (0) 208 545 9500

It didn’t take long for me to realize that Winshuttle is a very mature business process tool. The fact that its deployment went as smoothly as it did tells me that we picked the right tool.
Jason Ebersole, IT Manager, STI

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