The last 2-2.5 years has seen one of the biggest recession in the economy both world-wide and particularly in the US, which has impacted most organizations and forced them to think of ways to optimize their internal processes and responsibilities. Organizations with ERP solutions like SAP have again started focusing on improving their business processes and automating new ones while plugging the gaps, after managing to just “Keep the lights on” for the last 2 years.
Now, IT has again started getting requests from their business departments to implement either any optimization of business processes or even new ones with the expectation of delivering quality IT solutions on an aggressive footing while also being scalable, re-usable (services-based), desktop independent, distributed, secure, cost effective and with enhanced usability (for not so tech-savvy employees/customers). As far as I can remember in 19 years of my career, the IT department of any organization has never experienced such massive spending cuts, layoffs and higher accountability.
At the same time, in order to be cost effective and competitive, the top leadership of every organization is expecting their employees to take on more responsibilities and stretch themselves beyond their comfort zones. Business departments are preferring to employ experienced business analysts who are not only knowledgeable in their business domains but also a bit more tech savvy, to independently manage the day to day operational jobs like data migrations or shuttling of data (transactions + query) on their own, using various tools in the market and not having to approach IT to write codes which again needs to be managed from time to time. Business analysts are no longer expected to just act as the liaison between business and IT but are expected to be able to manage the otherwise “mundane” jobs – as termed by IT, at the same time respecting the policies around the segregation of duties.
This approach allows IT to concentrate on bigger initiatives and keeping the road map in mind, spend time in architecting and implementing smart solutions, which can now also span across disparate systems, boundaries, or even reside in the cloud. This then also calls for tighter security to be put in place along with Single Sign On to provide the best user experience.
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