I have been talking to several current and prospective customers about Winshuttle 10 and have found that with these products we have really managed to address a pervasive customer pain point. The customers’ interest in improving SAP usability and user experience is increasing driven by one major factor. As users continue to get exposed to iPhone and Facebook-like interfaces, their patience in dealing with the ERP user-interfaces is diminishing. Customers are also realizing that usability comes at a great cost to the enterprise, a cost which most businesses can ill-afford in this economy.
The solution to improving SAP usability does not lie in custom coding each business process to create new interfaces around SAP business processes. The cost and the effort involved in choosing a programming-based approach to improving usability can become prohibitive. The custom-programming approach may make sense for one or two business critical processes that are high frequency and affect a large number of users in the company, but it certainly does not make sense for all the business processes within your company. Users who participate in those business processes continue to suffer.
The solution to improving SAP usability lies in a non-programming tool that allows you to create alternative ways of interacting with SAP-based business processes. A variety of alternative front-ends to SAP should be allowed for different users. For some users, Office applications, e.g., Excel, Outlook, or Word might be the ideal front-end to SAP. For others, Sharepoint might be the ideal front-end. For some users, a PDF-based form might be the ideal front-end. And finally for some users, the SAPGUI itself might be the ideal UI. But the key success metric for such a solution would be that it is business-driven and not IT driven. See the magic quadrant below.
The top right of this magic quadrant is where Winshuttle 10 sits — a user-driven flexible platform! Stay tuned for specific use-cases of Winshuttle 10.
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