Technical Trainer – West

Bothell, WA (Corporate), North America

Reports to: Director, Customer Success

Position summary

The Technical Trainer will leverage in depth product, SAP and SharePoint knowledge to facilitate training content to implement Winshuttle solutions for Clients and Partners. This role will be responsible for delivering client consulting in conjunction with training engagements as needed. The Technical Trainer is responsible for global collaboration and implementation of new and existing product training. This role requires strong knowledge of Adult Learning, enterprise software and proven experience to launch and drive product learning.

About Winshuttle

Are you interested in working in a fun, collaborative environment, for an award winning workplace? Winshuttle is dedicated to fostering a culture of respect and innovation to support and empower employees' ambitions. We're constantly looking for entrepreneurs who aren't afraid to think outside the box, and don't take themselves too seriously. We embrace and support our employees who seek opportunities for continued learning, inspire others, and live and breathe our core PACT values. We have a work hard, play hard mentality; we're constantly evolving lean solutions for ERP business processes by day, and dominating on the frisbee golf course by night. Our strength and competitive advantage stems from our awesome employees, and we strive to create a balanced work life that is as inspiring and rewarding as life at home. Think you might be a great fit?

Essential functions and responsibilities


  • Plan, direct, and ensure successful delivery of customer and partner training engagements
    Responsible for building and maintaining relationships between the customer, project team, and other internal delivery partners
    Maintain strong work standards, and promote productivity, accountability and high morale
    Assume a leadership role in educating the business and technical community on training programs
    Act as a liaison between sales, services and support for training programs that ensure Winshuttle is exceeding customer expectations


  • Consult with customers during workshop sessions and develop working solutions that address specific SAP configuration and business process needs
  • Validate customer training requirements and align training content delivery to requirements
  • Develop and maintain advanced training materials that may be beyond content developed by Product Management
  • Contribute to the team SharePoint site
  • Contribute to the technical knowledgebase and company internal knowledge sources
  • Assist with internal product testing, as needed
  • Evaluate existing tools, processes and methods and recommend improvements to mature overall customer success
  • Coordinate with other trainers, globally
  • Develop and deliver training content at annual WUG conference


  • Excellent communication skills, both verbal and written
  • Demonstrated ability to read, interpret and write clear and concise technical documentation
  • Demonstrated ability to compose clear and concise technical written communication

Desired behaviors

  • Receptive to change – is flexible, seeks and adopts improved approaches and processes.
  • Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
  • Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
  • Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
  • Takes responsibility for own learning – knows personal strengths and recognizes development needs. Is open to feedback and always seek to learn.
  • Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
  • Works collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
  • Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the PACT values. Act as a good citizen of Winshuttle.


  • Proven ability to understand the impact of technology on business challenges, processes, and efficiency
  • Demonstrated ability to explain benefits of a technical product / solution to a client in relation to the client’s business needs
  • Ability to translate technical information into easy to understand language for customers
  • Ability to translate customer training needs into training delivery and create working solutions
  • Demonstrated ability to compose clear and concise technical written communication
  • Detailed working knowledge of SAP (ECC, AFS and Retail systems and their modules, Master Data, FICO, SD, HR, PM, etc)
  • Working knowledge with Microsoft products (Office, SharePoint), SQL databases, and/or Windows Networks
  • Ability to work across technical levels internally and externally
  • Demonstrated ability to work independently and with a team and to manage multiple demands
  • Proven ability to effectively communicate with customers, partners and other technical staff


  • Bachelor’s or Master’s degree
  • 8+ years’ experience in technical training delivery
  • Tenured experience delivering remote and in-person training
  • Proficiency in instructional design and adult learning theory
  • Proficiency with Microsoft Office and SAP technologies
  • Requires travel

This job posting does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by their supervisor. To perform this job successfully, an individual must be able to perform each essential duty and meet the physical requirements satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.