Agri-Mark – Got Traceability? Possibilities for the Dairy Industry

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Susan Zucker is the Director of Supply Chain at Agri-Mark Dairy Cooperative and an adjunct business instructor at Champlain College in Burlington Vermont. Agri-Mark manufactures and sells Vermont and New York cheese, butter, yogurt and cultured products under the brand name of Cabot and dried whey and non-fat dry milk powder under the brand Agri-Mark. In her role as Supply Chain Director, Susan oversees supply chain planning and service, master data standards, as well as export and customer compliance. In her role as adjunct business instructor at Champlain College she teaches a rotation of courses in both the graduate and undergraduate programs focused on supply chain.

Susan has an MBA from Plymouth State University and a doctorate in Organizational Management from Capella University. Her dissertation research was on the impact of data synchronization adoption on organizations and she has published several articles on this topic. Susan also is certified by APICS with the CPIM (Certification in Production Inventory Management) and is a member of ASCM.

Jeff Cowan is a Director, Community Engagement at GS1 US. In this role, he works with companies in the consumer packaged goods (CPG) industry to improve supply chain visibility, product traceability and food safety by applying GS1 Standards to business processes. Mr. Cowan also leads the GS1 US National Data Quality Program, a program he helped develop in collaboration with industry professionals to help them respond to the growing need to seamlessly share accurate product information with their trading partners and consumers.

Mr. Cowan has more than 35 years of experience in the CPG industry and has an extensive background working for Pinnacle Foods, Ultimate Juice Company, Kraft, and Nabisco in the areas of production planning, inventory management, order management, transportation, sales and operations planning (S&OP) processes, customer service, master data maintenance, and business integration. Prior to joining GS1 US, Mr. Cowan served as a Senior Go-to-Market Manager at Unilever, where he was responsible for Sales & Operations Planning, product supply, and customer service for various Unilever businesses representing approximately $1 billion annual sales.

Mr. Cowan is a frequent speaker on the topics of traceability and data quality, and has spoken at industry conferences including the MDM & Data Governance conference and the NGA (National Grocers Association) show. He holds a Bachelor of Science in Logistics from Penn State University.

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