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Scot Madill

Mar 9, 2014 ·

What Should We Do With SharePoint Now?

  Until recently being surpassed by Office 365, SharePoint was the fastest-growing server product Microsoft has ever had. According to Microsoft, SharePoint is used by 78% of Fortune 500 companies. Most of us are keenly aware why it has such high popularity, including offering a wide array of features and being able to accomplish a ton of tasks. Companies have grown to rely on it for intranet portals, document management, collaboration, social networks, extranets, websites, and business intelligence. A downside for many companies was allowing each individual group to organically roll-out their own SharePoint and choose unique requirements.  For many… Read more

Jul 10, 2012 ·

Winshuttle and “The Secrets to Successful Strategy Execution”

After reading many articles on strategy and business execution over the years, I recently read the Harvard Business Review article -“The Secrets to Successful Strategy Execution“. The article is 4 years old and worth a read if you haven’t done so. This article matches the work I’m doing around mapping Winshuttle solutions to strategic corporate initiatives. The article identifies “Information Flow” as a one of the key levers of organizations that excel at strategic execution. Measuring and collecting data associated with office process are key component of the “Information Flow” discussed in article. Master data is the DNA of all… Read more

Jul 9, 2012 ·

Stop being busy and get some things done

Are your work days “busy” but the things you need to get done aren’t getting done? Do you leave work every day with more work to do than when you arrived in the morning? Although this sounds like opening lines for a motivational speaker seminar or an infomercial, I found out how ageless and pervasive the problem was when I asked my daughter to clean her room. The room cleaning order came with both the “work hard rule” and “no-goofing around warning”. After two hours, I returned to a room that looked worse than when she started. She claimed she… Read more

Jul 6, 2012 ·

Great Customer Service – It’s a Small World

Customer service represents the image customers have about an organization. We have come to accept poor to non-existent customer service and expect less from phone service, the service we get in stores, etc. It is why many choose to do most of their shopping on-line. Every once in awhile we are impressed by excellent customer service — e.g. we get to the person in the store or on the phone who goes out of their way to solve our issue. It is unfortunate that great service is often the exception instead of the norm. However, I’ve found one company that… Read more

Dec 22, 2011 ·

How Winshuttle builds the right products for our customers

One of the common questions that our product management team gets from customers, and internal customers (engineering, support, marketing, sales) is why did you build that product or pick those features? How do you know that you’ve chosen wisely? One of the common mistakes of which I know I’m guilty of is to look at sales both in terms of total dollars and customers. Version 8 of our product suite was great – our sales improved by 50% and our number of customers tripled. That all sounds good at first glance, but it is important to recognize that there are… Read more

Dec 2, 2011 ·

What is so great about Winshuttle Workflow for SAP?

I’ve had a lot questions about Winshuttle Workflow and why is it different/better than other workflow and Business Process Management (BPM) tools. My answer – It connects the process driven data to SAP without programing. Here’s what I mean… The functional business groups want more control over its processes. Many processes are cemented in legacy system controlled by IT and/or 3rdparty service provides. The business wants to rapidly change these processes and re-harden them without the traditional cost of custom programming. In a given business process, there is typically a minimum of three technology layers that need to be changed… Read more

Apr 27, 2011 ·

Winshuttle – The ultimate Lean solution for SAP

Reviewing some process improvement results (BVA2.0) for the last six months has made think about Lean principles and how they relate to Winshuttle and SAP. Wikipedia describes Lean as: “Lean,” is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. Working from the perspective of the customer who consumes a product or service, “value” is defined as any action or process that a customer would be willing to pay for. Basically, lean is centered on preserving value with… Read more

Mar 4, 2011 ·

Doing what we do best

Being from the Detroit area originally, there will always be a place in my heart for the motor city. Every now and then I come across something out of the motor city that appeals to that place. The Chrysler super bowl ad was one of those moments for me. See for yourself – Besides rekindling some of the positive images of my roots, the other message that resonated with me was to focus on doing what you do best. We all know that a large part of being successful in both business and life is to weed through all… Read more

Nov 11, 2010 ·

Don’t wait, Search for it!

During an argument with a friend about the identities of the original members of the Detroit Lions “Silver Rush, I created my personal information rule: If you have to think about it for more than 3 minutes, you should search the internet for it (Google/Bing). That is my rule of thumb for sports trivia, technical issues, SAP data, and settling any information-based arguments. After the Winshuttle User Group (WUG) in New Orleans last month, I realized that our customers and partners were not using our community site and knowledgebase to its full extent. They were trying to figure out Winshuttle… Read more

Oct 19, 2010 ·

Change – “Today is your Day”

I spent last week at SAP TechEd in Berlin talking with customers and prospects about SAP usability and process change. There was one discussion that stands out. A customer spent months of analysis and indecision (6 months to be exact) about adopting Winshuttle. However, within one week of adoption, they had already solved three usability issues – one process which was targeted in the pilot and two others they quickly automated on the fly. In retrospect, he wished they hadn’t wasted six months and started immediately, iterating the process during deployments. Making changes personally or in business can be difficult and… Read more

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