Winshuttle Blog

Get Winshuttle news and information on the topics you care most about.

Oct 8, 2010 · Chad Bates

The Support Report

Every day, Winshuttle Support handles issues from customers around the world. Here’s an update on what we’ve been up to… September marked the busiest month on record for the support team. We opened 634 cases in September versus 484 in August, and 488 in July. The previous high was 583 which occurred in March 2010. This number makes us wonder what are our customers are asking for help with. Some of the most common topics included installation inquiries and a number of questions around the newest version of Excel. As of the current version 10 release, we do not fully support MS Office 2010. It is on... Read more

Oct 6, 2010 · Lewis Carpenter

The importance of “ruthless prioritization” for high-growth companies…

For rapidly growing companies, a critical success factor is often “How good are you at deciding what NOT to do?” When you’re lucky enough to operate in a dynamic, high-growth market like ours, there are always too many opportunities, too many things you “should” do. And if you try to do them all, you will invariably fail. At Winshuttle, we practice “ruthless prioritization”, which requires developing a common filter against which you evaluate any opportunity. The filter must mesh the core company values (i.e., “Will this bring additional value to our customers?”) with specific company objectives (i.e., “Will this help... Read more

Sep 30, 2010 · Clinton Jones

Literally days to go now

We’re on a big countdown here in Winshuttle Product Management, together with our colleagues at Winshuttle Labs, for the General Availability release of STUDIO, CENTRAL and SERVER. This week, we received our first support request from the field for a BAPI and discovered some interesting ways customers are planning to use the new functionality afforded by Winshuttle DIRECT with TRANSACTION.

Sep 24, 2010 · Chad Bates

Why MM17 isn’t the answer to your question!

For many years, MM17, MASS and other SAP transactions were the preferred method of making changes to data in production systems. I used to do it myself, when I was lucky enough to have access to them. Soon most security teams figure out this can be dangerous and take away 99% of users access to the transactions. For the uninitiated, MM17 allows mass maintenance of a field on many records to one value.  Which can be useful if you want to block all of your materials before a product line change, but it isn’t a good way to make small scale changes.  It is... Read more

Sep 23, 2010 · Vishal Chalana

Evolution of usability

Over the last couple of years we have seen a change in enterprise application vendors with respect to usability of products. Perhaps  they finally realized that their users were struggling with complex user interfaces and work flows. Why they did not think of this earlier is unclear to me, but I suppose they had too much legacy to take care of.  Things have changed now. Users want everything to work on their latest mobile phone. In the early days of Winshuttle, before usability was important and iPhones and iPads were  invented, enterprise users loved our products because they made their... Read more

Sep 22, 2010 · Rajive Varma

The changing face of organizational dynamics in today’s economy

The last 2-2.5 years has seen one of the biggest recession in the economy both world-wide and particularly in the US, which has impacted most organizations and forced them to think of ways to optimize their internal processes and responsibilities. Organizations with ERP solutions like SAP have again started focusing on improving their business processes and automating new ones while plugging the gaps, after managing to just “Keep the lights on” for the last 2 years. Now, IT has again started getting requests from their business departments to implement either any optimization of business processes or even new ones with... Read more

Sep 21, 2010 · Scot Madill

Usability is not a luxury

Usability used to be a luxury, but now is a requirement in B2C technology. If your technology is not intuitive, consumers won’t use it and you will fail. I remember when setting a clock on a VCR used to take an hour with an instruction manual. Not anymore. I plug in my blue ray player and it knows the time and date, and it even helps me program my universal remote. The contrast between B2B and B2C really hit after ordering a birthday gift in 1 minute on Amazon while waiting for the Ballard Bridge to close during my compute.... Read more

Sep 16, 2010 · Jim O'Farrell

Winshuttle Usability Business Value Assessment

Hi Winshuttle Blog Followers! Business Value… ROI… TCO… Aren’t you getting a little burned out by hearing these acronyms again and again. Well, listen up! For the last year, Winshuttle’s usability marketing team has been digging deeply into how our customers are optimizing SAP business processes through extensive client interviews, surveys, data analysis and reporting. And we have now an extensive process that projects actual usage metrics based on empirical data – and we fondly call this process the “Winshuttle Usability Business Value Assessment” (UBVA). Very simply – the UBVA is a database of actual Winshuttle usage, metrics and associated savings... Read more

Sep 15, 2010 · Clinton Jones

Let the events season begin…

With just over four weeks until SAP TechEd in Las Vegas and Berlin and five weeks to the Winshuttle User Group gathering in New Orleans I am feverishly banging away at the computer keyboard building compelling demonstrations of Winshuttle DIRECT and TRANSACTION to wow customers and prospects alike. The first customer ship versions of Winshuttle STUDIO 10 and Winshuttle TRANSACTION 10 are out the door and I am waiting for feedback before the general availability at the end of September.

Sep 10, 2010 · Chad Bates

Testing, Testing, 1, 2, 3, 4, Testing

With the new versions of all of our products coming out this month, the support department is adding some new hats to the stack that we wear.  Testing is a vital part of the new product cycle.  Our development team does a great job running the new software through its paces in the QA phase, but there is always another gate that the software has to get through before it makes it to customer computers.  That gate is support team testing.  In support team testing, we want to see what happens when the new software gets used in a more... Read more