Remote - US Open Location

Account Manager

North America

Reports to: VP, America Sales

Position summary

The Account Manager will drive Winshuttle software license sales in existing accounts within a specific geographic territory and assigned accounts. This role is responsible to identify, qualify, and win opportunities while developing and driving an existing client expansion strategy. This will be done by identifying, developing, and maintaining value focused relationships with all levels of contacts (both business and IT) within accounts.

About Winshuttle

Are you interested in working in a fun, collaborative environment, for an award winning workplace? Winshuttle is dedicated to fostering a culture of respect and innovation to support and empower employees' ambitions. We're constantly looking for entrepreneurs who aren't afraid to think outside the box, and don't take themselves too seriously. We embrace and support our employees who seek opportunities for continued learning, inspire others, and live and breathe our core PACT values. We have a work hard, play hard mentality; we're constantly evolving lean solutions for ERP business processes by day, and dominating on the frisbee golf course by night. Our strength and competitive advantage stems from our awesome employees, and we strive to create a balanced work life that is as inspiring and rewarding as life at home. Think you might be a great fit?

Essential functions and responsibilities

  • Consistently meet or exceed assigned quota.
  • Generate and maintain a sufficient pipeline.
  • Partner with the regional sales team to manage and grow business and pipeline.
  • Establish a trusted advisor relationship to achieve and expand existing customer goals resulting in upsells, cross-sells, and consistent renewals.
  • Exceed weekly, monthly, and quarterly activity metrics for outbound calls, appointments set, opportunities added, and revenue/sales targets.
  • Drive product adoption and managing escalations for our existing customers, thereby ensuring retention and long-term satisfaction.
  • Own a book of business with assigned clients that you are responsible for supporting, educating, and growing through regular, systematic touchpoints.
  • Keep customers informed of upcoming product changes and current roadmap.

Desired behaviors

  • Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
  • Initiates action – is results-oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
  • Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.
  • Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.
  • Takes responsibility for own learning – knows personal strengths and recognizes development needs. Is open to feedback and always seek to learn.
  • Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
  • Works collaboratively – shares information fosters teamwork and contributes to a positive work environment where people want to come to work.
  • Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the PACT (People, Action, Continuous Learning, and Trust) values. Act as a good citizen of Winshuttle.


  • College degree a plus
  • Minimum of 2+ years’ successful inside sales experience in B2B software industry.
  • High proficiency with Microsoft Excel, Word, Outlook, and PowerPoint preferred.
  • SAP (or other ERP), MDM knowledge/experience a plus.
  • Formal sales training using a “solutions-oriented” and or “consultative sales” techniques.


  • Proven software inside sales experience with the discipline to work an effective pipeline strategy.
  • Must be comfortable selling technical software solutions to various business groups within an organization.
  • Ability to manage a full sales cycle and work under pressure of a quota.
  • Ability to adapt to a fast-paced changing environment.
  • Sell using consultative sales techniques.
  • Possess an analytical skill set, strong presentation skills, and ability to interact with any level within an organization.
  • Analytical skill set, strong presentation skills, ability to interact with any level within an organization.

At Winshuttle, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. Winshuttle is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

This job posting does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by their supervisor. To perform this job successfully, an individual must be able to perform each essential duty and meet the physical requirements satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Privacy notice for European applicants