Winshuttle is looking for a Cloud Support Engineer to provide Tier-2 support for incoming production tickets. Responsibilities include troubleshooting production issues that arise within our cloud based multi-tenant applications operating in a 24 x 7 high availability environment, fixing production code to resolve support issues and collaborating with the engineering teams to improve instrumentation, monitoring and alerting in production environments. As a Cloud Support Engineer, you will build new tools and dashboards to monitor and improve the operational excellence of Winshuttle’s cloud based products. You will work closely with DevOps to support software deployment in staging and production environments, as well as, report on system and support status. This position will create and own the engineering policies to drive improved scalability, availability and reliability. You will be part of the Engineering team working with customers, customer service and DevOps engineers to troubleshoot and resolve incidents. Customer first focus is a must have!