Chandigarh, India

DevOps Engineer

India

Reports to: Director, Information Security & Operations

Position summary

The Development Operations Engineer will deploy, support, and manage our Public cloud platform, while improving and automating the operational processes that insure sustainability and stability of all our online applications. You will create and automate release, change, deployment, and incident processes that will enable your team to manage and sustain the production environments.  As part of the DevOps team, you will work with test, systems, and software engineers to troubleshoot and resolve incidents that arise with the online application in a 24 x 7 environment.  You will utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools, and processes to continuously enhance operational supportability.  Ultimately, you will execute and automate operational processes fast, accurately, and securely.

 

About Winshuttle

Are you interested in working in a fun, collaborative environment, for an award winning workplace? Winshuttle is dedicated to fostering a culture of respect and innovation to support and empower employees' ambitions. We're constantly looking for entrepreneurs who aren't afraid to think outside the box, and don't take themselves too seriously. We embrace and support our employees who seek opportunities for continued learning, inspire others, and live and breathe our core PACT values. We have a work hard, play hard mentality; we're constantly evolving lean solutions for ERP business processes by day, and dominating on the frisbee golf course by night. Our strength and competitive advantage stems from our awesome employees, and we strive to create a balanced work life that is as inspiring and rewarding as life at home. Think you might be a great fit?

Essential functions and responsibilities

  • Create, manage, and maintain container orchestration technologies such as Docker Swarm and Kubernetes
  • Coordinate maintenance of public facing products and internal technical resources
  • Drive continuous improvements to incident management processes, including automation of appropriate escalations to Engineering, DevOps, and Support teams.
  • Automate repetitive, operation through PowerShell, Infrastructure as Code, or ADO with CI/CD pipelines
  • Continuously research and look to improve process, procedures, and SOPs
  • Build tools to reduce occurrences of errors and improve customer experience
  • Partner with the Engineering and Operations teams to automate & optimize service availability, scalability, performance, monitoring & alerting.
  • Perform deep investigations that stretch your skills as you traverse rich telemetry streams to isolate and solve complex performance and reliability issues for cloud-based services
  • Build and document support matrix process by working closely with the global support team in order to triage incidents into a fully functional escalation path with incident response following the proper channel for final resolution

Desired behaviors

  • Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
  • Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
  • Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
  • Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
  • Takes responsibility for own learning – knows personal strengths and recognizes development needs. Is open to feedback and always seek to learn.
  • Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
  • Works collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
  • Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the PACT (People, Action, Continuous Learning, and Trust) values. Act as a good citizen of Winshuttle.

Knowledge

  • Certifications in AWS and Azure, preferred
  • Familiarity with ADO, Jira and Agile methodologies; includes epics, features, stories and daily standups with scrubbing
  • 5+ years’ experience with software and systems architecture
  • BE/MCA degree in computer science or other related fields

Experience

  • Strong experience managing and maintaining Windows Server
  • Demonstrated ability to write complex scripts with PowerShell
  • Have worked in an Enterprise class environment with On-Call duties in order to support a critical HA environment.
  • Experience with ADO or VSTS frameworks and working within a fully engaged Agile/Sprint practice
  • Monitor SaaS solutions and performance from APM through infrastructure and logs using Datadog or other Enterprise-Based monitoring solutions
  • Deep understanding of cloud services, multi-tenant SaaS platform design and supportability, and software security development integrated into the application build process.

 

At Winshuttle, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. Winshuttle is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

This job posting does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by their supervisor. To perform this job successfully, an individual must be able to perform each essential duty and meet the physical requirements satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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