Wimbledon, UK

HR Operations Specialist

Europe, Middle East, Africa

Reports to: VP, Human Resources

Position summary

The HR Operations Specialist is a global role responsible for ensuring centralized organizational effectiveness, global HR data management and employee self-service in collaboration with the Global HR Department.

You will have a strong administrative and HR background with a passion for education and service. You will lead operational needs including HRIS management, onboarding, system support, knowledge sharing, employee self-service, and employee engagement initiatives – all with a view to efficient administration and operations deployment.

Technical Skills and a love for data are a requirement for this role. Meaning this role needs to be strong with excel (formulas, pivot tables, VLOOKUP), HRIS administration, reporting, state and benefits compliance requirements and project management.

About Winshuttle

Are you interested in working in a fun, collaborative environment, for an award winning workplace? Winshuttle is dedicated to fostering a culture of respect and innovation to support and empower employees' ambitions. We're constantly looking for entrepreneurs who aren't afraid to think outside the box, and don't take themselves too seriously. We embrace and support our employees who seek opportunities for continued learning, inspire others, and live and breathe our core PACT values. We have a work hard, play hard mentality; we're constantly evolving lean solutions for ERP business processes by day, and dominating on the frisbee golf course by night. Our strength and competitive advantage stems from our awesome employees, and we strive to create a balanced work life that is as inspiring and rewarding as life at home. Think you might be a great fit?

Essential functions and responsibilities

  • Lead the centralization of Global HR workflows while owning the build, implementation, documentation and maintenance of HR operational systems and processes.
  • Lead HR system administration including responsible for global reporting, security, and data accuracy.
  • Administration of HR practices ensuring global policy adherence and employee self-service.
  • First point of contact for employee requests related to HR Inbox, processes, and systems.
  • Lead immigration and international visa letter administration.
  • Provide global HR Department support (e.g., documentation, filing, recruitment scheduling, benefit’s administration, and employee lifecycle documentation management).
  • Manage global HR and Recruitment Outlook aliases.
  • Lead the build of employee self-service tools and resources (e.g. SharePoint, HRIS, and other HR Tools).
  • Own the administrative requirements for the global award programs.
  • Ensure data and reporting accuracy to meet business intelligence needs (e.g., daily, monthly, quarterly, etc.).
  • Respond and lead problem resolution regarding data issues within and between varied systems.
  • Participate in the implementation and ownership of approved programs that link to the HR Systems.
  • Manage all compliance reporting and annual audit requirements.

Desired behaviors

  • Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
  • Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
  • Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
  • Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
  • Takes responsibility for own learning – knows personal strengths and recognizes development needs. Is open to feedback and always seek to learn.
  • Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
  • Works collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
  • Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the PACT values. Act as a good citizen of Winshuttle.


  • Experience in assessing and improving operations and administrative practices.
  • Time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience in HR administration, including policy development, implementation, and interpretation.
  • Advanced problem solving and critical thinking skills, with strong detail orientation.
  • Experience administering and tracking internal initiatives such as performance management and merit reviews.
  • Experience forming effective relationships across boundaries and departments; influencing at various levels of the organization.
  • Excellent written and oral communication skills, experience writing company content and communications, including meeting facilitation, with the ability to communicate ideas clearly and in an engaging manner.
  • Ambitious dedicated self-starter with ability to work independently and approach challenges with a high degree of adaptability.
  • High degree of personal and professional integrity with ability to work with confidential information.
  • Ability to establish, cultivate and maintain tight-knit relationships with employees.
  • Capacity and attitude to serve stakeholders.
  • Ability to travel if required.


  • Bachelor’s degree with an emphasis on business or HR preferred.
  • 3+ Years HR background managing core HR processes, programs, and employment-related laws/regulations; experience supporting UK, Germany, France, US, and India a plus.
  • Experience with varied HR information systems, reporting tools and system implementation – Experience with BambooHR a plus.
  • Technical aptitude with the ability to build databases and MS SharePoint pages for self-service.
  • High level of proficiency in MS Excel, SharePoint, including pivot tables, VLOOKUP.

At Winshuttle, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. Winshuttle is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

This job posting does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by their supervisor. To perform this job successfully, an individual must be able to perform each essential duty and meet the physical requirements satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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