The Senior Technical Support Engineer works primarily with multiple enterprise customers and implementation partners of Winshuttle by proactively leading issue resolution with product upgrades, highly technical questions, system data connectivity, system performance and analysis of data with existing customer. Act as a primary domain expert to for technical solutions involving architecture, networks, data management, system performance and/or data security.
Responsibilities include industry domain leadership role working with the Winshuttle Support team to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Winshuttle products. Proactively recommend and deploy unique issue resolution best practices as necessary.
In addition to working with customers, the Senior Technical Support Engineer will routinely lead resolutions with our Professional Services, Partners, Development, Engineering and Sales Engineering organizations to resolve product issues, document bugs, and ensure that new and newly upgraded server installations are successful.