Wimbledon, UK

System Administrator

Europe, Middle East, Africa

Reports to: VP, Technology

Position summary

The System Administrator will be the first line of IT support for Winshuttle employees including remote employees. This role is critical to the reputation of the IT department and requires exceptional work prioritization, customer service and communication skills. The role will manage the daily user requests, software and workstation maintenance and patching with an emphasis on automating solutions in those areas.

The System Administrator will be responsible for deploying and supporting enterprise applications and maintaining documentation. The System Administrator will assist with managing a Hyper-V environment and associated storage network while assisting in the planning, design, implementation and operation of IT projects.

About Winshuttle

Are you interested in working in a fun, collaborative environment, for an award winning workplace? Winshuttle is dedicated to fostering a culture of respect and innovation to support and empower employees' ambitions. We're constantly looking for entrepreneurs who aren't afraid to think outside the box, and don't take themselves too seriously. We embrace and support our employees who seek opportunities for continued learning, inspire others, and live and breathe our core PACT values. We have a work hard, play hard mentality; we're constantly evolving lean solutions for ERP business processes by day, and dominating on the frisbee golf course by night. Our strength and competitive advantage stems from our awesome employees, and we strive to create a balanced work life that is as inspiring and rewarding as life at home. Think you might be a great fit?

Essential functions and responsibilities

  • Provide support by troubleshooting client hardware, OS, applications, peripherals, network and/​or connectivity problems
  • Responsible for creating, terminating and administering all user accounts including Active Directory, Office 365, GoToMeeting etc
  • Responsible for managing to help desk tickets using help desk software.
  • Responsible for managing virtual infrastructure including deploying new virtual machines and managing image library
  • Responsible for monitoring and administering software licensing using Software inventory system
  • Training Winshuttle employees in the use of Windows and all standard business software deployed on employee computers including creation of knowledge base articles and instructional documents
  • Responsible for deployment, maintenance and support of applications
  • Monitor and optimize performance for enterprise applications deployed by Winshuttle
  • Manage corporate data backups
  • Manage video conferencing and web conferencing solutions
  • Occasional travel to French and German offices required

 

Desired behaviors

  • Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
  • Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
  • Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
  • Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
  • Takes responsibility for own learning – knows personal strengths and recognizes development needs. Is open to feedback and always seek to learn.
  • Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
  • Works collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
  • Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the PACT values. Act as a good citizen of Winshuttle.

Knowledge

  • Certifications desired: MCSE, MCP, MCITP, CCNA
  • Education desired: Bachelor’s Degree in Computer Science, Information Technology or similar
  • Systems: Windows Server, Windows 7/8/10, SharePoint, Hyper-V, Office 365, Azure, Salesforce
  • High level of proficiency with Veeam Backup, Microsoft System Center, Exchange, SharePoint, and SQL Server is desirable

Experience

  • 2-3 years previous experience managing an Active Directory domain, Office 365, Azure, Exchange, SharePoint, SQL Server and related technologies
  • 2-3 years of experience working with an Enterprise helpdesk system including automation of same

This job posting does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by their supervisor. To perform this job successfully, an individual must be able to perform each essential duty and meet the physical requirements satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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