Beyond data entry: How process automation is driving productivity gains

Fintech Finance

Businesses with shared service centres for functions such as finance or HR are increasingly adopting automation into their operations with 87% claiming they have automated at least one key process over the past few years. This is causing heightened levels of uncertainty among employees, with many believing that increased use of automation to handle manual, time consuming processes, will fuel a displacement of workers within the UK and Ireland. Yet, the reality is that automation is opening different options for workers, giving them the opportunity to learn new skills and play a more valuable role within their businesses – it’s not just about replacing humans with robots anymore; it’s about taking the robot out of the human.

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