What shape are your shared services in?
Winshuttle's Andrew Hayden is featured in ERP Today Magazine.
A simple way to think about shared services is as one back office installation that is used by various departments. The administrative tasks in an HR office, for example, can increasingly be carried out on a single system. This same system can then feed information to other business areas – such as the finance department – to help keep a watchful eye over budgets, resources, spending, and revenue. If everyone is using the same access point in the right way there will be less chasing for information and data can be automated to produce instant intelligence.