Sep 12, 2013

Applying the best of ourselves to the task at hand…

Vince Lombardi, a prolific American football coach (gridiron for some of you) once said “The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand”. Understanding how Winshuttle wins and how we lose, provides invaluable insights into the way we conduct our business. And gives us the opportunity to continue to improve our ability to apply the best of ourselves to the task at hand. Our product marketing team recently conducted 24 interviews with SAP clients –… Read more

Jun 6, 2013

Verify customer and vendor addresses using SAP Data Services

Winshuttle has native support for validating form data against business rules configured in SAP even before submitting the request. This is important because it means there is no need for replicating this logic outside of SAP. In addition, Winshuttle can also include value-added rules that are not usually stored in SAP. Examples of this are simple rules for automatically filling in default values based on values in a few initial fields. For more advanced validation of data such as address verification, SAP Data Services offer valuable complementary capabilities. It is possible to build a customer request form like the one… Read more

Oct 19, 2012

Winshuttle User Group 2012: Answering some existential questions

We just wrapped up the Winshuttle User Group (WUG) 2012 in Atlanta. It was an outstanding event with a large critical mass of Winshuttle users attending a high diversity of quality presentations by our customers, partners, and my Winshuttle colleagues. Customers like Coca Cola, Honeywell, REI, Philips, Kellogg’s, Microsoft, and many others presented their Winshuttle success stories. I spoke with many attendees during the event, and each and every person thought that WUG was highly valuable for them. They learned a lot of things that they would go back and apply to their organizations, hoping to get even more value… Read more

Jul 6, 2012

Great Customer Service – It’s a Small World

Customer service represents the image customers have about an organization. We have come to accept poor to non-existent customer service and expect less from phone service, the service we get in stores, etc. It is why many choose to do most of their shopping on-line. Every once in awhile we are impressed by excellent customer service — e.g. we get to the person in the store or on the phone who goes out of their way to solve our issue. It is unfortunate that great service is often the exception instead of the norm. However, I’ve found one company that… Read more