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A number of conversations recently with customers reemphasized the significance and risks associated with mass change in SAP environments and this prompted me to consider how we address safety measures…

There has been an effort in the support community as a whole over the past decade to enable customer self service. It used to be in an effort to save…

So let’s continue with our discussion about measuring SAP usability and focus on what we can learn from your SAP users, the transactions they are executing, and information about the…

One of the first things I did when I joined Winshuttle was to overhaul the website. Well it has now been over 2 years since we did that and a…

A customer at the WUG was commenting on one of their challenges being around ensuring that the Zip code in their Excel workbook was correct. As many of you are…

In the last couple weeks, I have been at two very different events. The first was SAP TechEd 2010, this year in Las Vegas, NV. The second was the Winshuttle User…

Every day, Winshuttle Support handles issues from customers around the world. Here’s an update on what we’ve been up to… September marked the busiest month on record for the support…

With the new versions of all of our products coming out this month, the support department is adding some new hats to the stack that we wear.  Testing is a…