Apr 25, 2011

SAP self-service for ERP

When self-service solutions and SAP are mentioned together, many SAP people think of human resources or SAP HCM ESS/MSS solutions. However, many scenarios beyond HR find employees and corporate partners having a reliance on SAP power users in order to complete their work tasks. Rather than having to go through these power users, couldn’t tasks (including and beyond HR) be completed more efficiently by empowering employees, suppliers and partners with access to SAP via self-service applications? In the early 2000’s there was a big information technology initiative entitled “Business to Employee – B2E” that attempted to address this broad-base approach… Read more

Dec 9, 2010

What are “SAP people” searching for?

As we build our the next generation site – it’s coming along nicely, thanks – we’ve been revisiting some old research we did around SAP-centric keywords and what terms people are searching on in the SAP ecosystem. SAP training and SAP jobs are two of the most common searches with hundreds of thousands of searches a month, which is not surprising, but from our perspective we don’t want to rank highly for those. The next level down are the modules (SAP MM, SAP HR, SAP FICO, SAP SD, etc. etc.), and these are trickier. They are clearly generic searches,… Read more

Sep 16, 2010

Winshuttle Usability Business Value Assessment

Hi Winshuttle Blog Followers! Business Value… ROI… TCO… Aren’t you getting a little burned out by hearing these acronyms again and again. Well, listen up! For the last year, Winshuttle’s usability marketing team has been digging deeply into how our customers are optimizing SAP business processes through extensive client interviews, surveys, data analysis and reporting. And we have now an extensive process that projects actual usage metrics based on empirical data – and we fondly call this process the “Winshuttle Usability Business Value Assessment” (UBVA). Very simply – the UBVA is a database of actual Winshuttle usage, metrics and associated savings… Read more