Winshuttle Support

In this blog series, learn about new features and functionality in Foundation v11.1, including an updated help site with helpful links and articles to enable you to get up and running with version 11.

Many of you have heard of the Heartbleed Bug security vulnerability that affects OpenSSL cryptographic software library. In simple terms, this bug opens a hole in the HTTPS SSL security protocol…

Talking about listening is one of those topics that just sounds funny. As ironic or counter intuitive as it might sound, this post is all about listening. So, in a format…

To best support our customers, we’re constantly adding new information to the Winshuttle Support Knowledge Base.  Our authors include a wide range of experts, including our support analysts, services consultants,…

Back when I started technical writing, back when workstations were coal-fired and mean leads wouldn’t buy you a printed dictionary or a new coal scuttle, there was such a thing…

Customer service represents the image customers have about an organization. We have come to accept poor to non-existent customer service and expect less from phone service, the service we get…

Your BASIS administrators will tell you that your SAP system is idling along with 10% system utilization and plenty of memory and few or no system locks. So why are…

Every day, Winshuttle Support handles issues from customers around the world. Here’s an update on what we’ve been up to… September marked the busiest month on record for the support…